Refund & Return Policy
Top Auto Repair Shop, we are committed to ensuring your satisfaction with our services. Please take a moment to review our Refund and Return Policy carefully.
1. Refund Policy:
We understand that circumstances may arise where you may need to seek a refund for services provided. Our refund policy is designed to be fair and transparent:
Service Dissatisfaction: If you are not satisfied with the service provided, please contact our customer service team within 7 days of the service date. We will work with you to understand your concerns and, if necessary, provide a partial or full refund.
Quality Issues: If you experience any issues related to the quality of our repairs or services, please notify us immediately. We will investigate the matter thoroughly and, if necessary, issue a refund based on the circumstances.
Overpayment: In the event of accidental overpayment, we will refund the excess amount promptly. Please contact us with proof of overpayment, and we will process the refund accordingly.
2. Return Policy:
Given the nature of our services, physical products are not typically involved. However, if any items, such as parts or accessories, were sold to you directly and require a return, please follow these guidelines:
Defective Products: If you receive a defective product, please notify us within 7 days of receipt. We will arrange for the return of the defective item and provide a replacement or refund.
Incorrect Items: If you receive an incorrect item, please contact us immediately. We will rectify the issue by providing the correct item or arranging for a return and refund.
3. How to Request a Refund or Return:
To initiate a refund or return, please follow these steps:
Contact Customer Service: Reach out to our customer service team via [phone number] or [email address] within the specified timeframe for your particular issue.
Provide Details: Clearly explain the reason for your refund or return request, providing any necessary documentation or evidence.
Follow Instructions: Our customer service team will guide you through the necessary steps for processing your refund or return.
Important Notes:
- Refunds will be processed using the same method as the original payment.
- We reserve the right to deny a refund or return if the request falls outside the specified timeframe or if the provided documentation is insufficient.